Securities Investor Protection Corporation (SIPC)
You may obtain information about SIPC, including the SIPC brochure, by contacting SIPC at (202)371-8300 or on SIPC website http://www.sipc.org
CUSTOMER COMPLAINT NOTICE - SEC Rule 17a-3(a)(18)(ii) DISCLOSURE STATEMENT
Banorte-Ixe Securities International, Ltd. in accordance with Rule 17a-3(a)(18)(ii), is furnishing this statement to provide you with a name, telephone number and address, if you ever need to report or notify us of a possible complaint. If, for any reason, you feel you have a complaint, please contact our offices immediately, either by mail at Banorte-Ixe Securities International, Ltd. 5075 Westheimer, Suite 975W Houston, Texas 77056 Attention: Compliance Department or (713) 980-4600 and ask to speak with our Compliance Officer.
The U.S. Securities and Exchange Commission (SEC) regulations require financial institutions to develop and disclose privacy policies regarding the handling of information about clients.
Banorte-Ixe Securities International, Ltd. acts as an introducing broker-dealer and utilizes the services of APEX Clearing for custody, administration of securities and issue of statements. It is our policy to respect the privacy of all accounts that we maintain as an introducing broker.
The confidentiality of client information is an important concern of Banorte-Ixe Securities International, Ltd. We take precautions to safeguard client personal information at all times, and we will remain vigilant in protecting that information. The provisions of this privacy notice will apply to former clients as well as current clients.
To conduct regular business, we may collect nonpublic personal information from sources such as:
- Information reported by you on applications or other forms you provide to us
- Information about your transactions with us, our affiliates, or others
Banorte-Ixe Securities International, Ltd. does not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
At times, we may disclose nonpublic personal information to:
- Financial service providers such as insurance companies, broker dealers, clearing firms and parent company.
Banorte-Ixe Securities International, Ltd. will internally safeguard your nonpublic personal information by restricting access to only those employees who provide products or services to you or those who need access to your information to service your account. In addition, we will maintain physical, electronic and procedural safeguards that meet federal and/or state standards to guard your nonpublic personal information.
If you have any questions regarding this policy, please contact Banorte-Ixe Securities International, Ltd. at (713) 980-4600
Banorte-Ixe Securities International, Ltd’s Business Continuity Plan
Banorte-Ixe Securities International, Ltd. has developed a Business Continuity Plan for how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information regarding our business continuity plan.
Contacting Us - If after a significant business disruption you cannot contact us as you usually do at (713) 980-4600, please call our alternative number in the U.S. (800) 501-2346, from Mexico 01-800-010-5069 or go to our web site at www.banortesecurities.com .
Our Business Continuity Plan - We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, APEX Clearing, backs up important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within 24 hours. Your orders and requests for funds and securities could be delayed during this period.
Varying Disruptions - Significant business disruptions can vary in their scope. For example, they could affect only our firm, the entire building our firm is located in, the business district where our firm is located, and the city where we are located, or even the entire region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 24 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 48 hours. In either situation, we plan to continue our business, transfer operations to our clearing firm if necessary, and notify you through our web site www.banortesecurities.com. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities.
For more information - If you have questions about our business continuity planning, you can contact us at (713) 980-4600.